Returns Policy
Return Items
We will happily refund or exchange any items purchased on this Trigirl site. We make no charge for returns - there is no restocking fee. Returned goods must be unused, in a saleable condition and in their original packaging with all labels and tags still attached.
Please indicate the reason of returning the item by completing our returns form. We will credit the card we have on file for you. This may take up to 5 working days to appear as cleared funds. If the original payment was via PayPal, we will credit the PayPal account that the order was placed with. All orders are handled from our London office and returns need to be sent back to London.
An item doesn't fit or you don't like the colour
For UK customers please return it to us within 21 days. For international customers please return it to us within 30 days. Returned goods must be unused, in a saleable condition in their original packaging with all labels and tags still attached. Once we receive the goods and completed returns form we will refund you by the method you used to pay for your order. This may take up to 5 working days to appear as cleared funds.
An item is faulty when it is delivered
Just complete our returns form indicating what the fault is and return the item to us. If you request a refund we will refund you by the method used to pay for the order for the goods and postage. If you request us to despatch a replacement we will do so subject to availability.
An item becomes faulty after it has been used
All our product is covered by the normal manufacturers warranty. If an item has become defective prematurely please follow our returns procedure, giving us details of the product and fault. Items may need to be returned to our factory for inspection and possible repair, before a credit can be considered.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
Postage on returned items
If you return something due to it not fitting or being suitable, you will need to pay the postage costs to return it to us. If you return something due to it being faulty we refund the carriage up to the amount you originally paid when placing your order. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
Returns processing time
We aim to process all returns within three working days of them arriving with us.
Returns address
Customers should please send returns to our head office in the UK:
Teamgeist Ltd/ Trigirl
33 Queen Street
Henley-on-Thames
RG9 1AR
